Thursday, January 24, 2008

Things That Really, Really Make Your Blood Boil

Imagine you want a couple of milkshakes. No problem, right? Just go to a local fast food drive through... say a local Steak and Shake... and order a couple. Now pretend that you have difficulty hearing. The speaker at a drive through is impossible to hear through, so you'll have to drive up to the window to place your order- the only reasonable accomodation. Right? Wrong...

Karen, a mother extraordinaire (who also happens to be deaf) drove around to the window to place her order and was denied service- unless she placed her order through the speaker. Which she can't do. Luckily Karen has the patience of a saint and didn't go insane at that moment, which is what I probably would have done. All she really wants is for some sensitivity training and education of the employees who work for Steak and Shake, who obviously have no clue about complying with current ADA laws.

Her local ABC affiliate has picked up the story at:

When I think of something like that happening to MY kid, who also won't be able to hear things through a drive through speaker, my inner Mama bear becomes angered.

I'll be buying my shakes from another establishment in the future!


Anonymous said...

Oh my gosh, I haven't been to Karen's blog in a few days so I've not seen this yet. Yikes. If anyone out there knows exactly how to handle this situation it's Karen though. I would've gone postal for sure.

Karen said...

Oh believe me, I was angry at this manager! (Yes, it was the MANAGER). When we pulled away, my son looked at me and said, "Mom, are they gonna arrest you?"


Thanks for your support!

Loudest Mom said...

This is so true- I have trouble hearing through the speakers at times, and I (at least as of now-LOL) have 'normal' hearing. That is just unbelievable. I don't understand what the big deal was anyway.

Karen- I love your son's comment. That would be something my daughter would ask at a time like that :)

Great post (and great original story Karen)