Imagine you want a couple of milkshakes. No problem, right? Just go to a local fast food drive through... say a local Steak and Shake... and order a couple. Now pretend that you have difficulty hearing. The speaker at a drive through is impossible to hear through, so you'll have to drive up to the window to place your order- the only reasonable accomodation. Right? Wrong...
Karen, a mother extraordinaire (who also happens to be deaf) drove around to the window to place her order and was denied service- unless she placed her order through the speaker. Which she can't do. Luckily Karen has the patience of a saint and didn't go insane at that moment, which is what I probably would have done. All she really wants is for some sensitivity training and education of the employees who work for Steak and Shake, who obviously have no clue about complying with current ADA laws.
Her local ABC affiliate has picked up the story at: http://abclocal.go.com/wls/story?section=news/local&id=5912924
When I think of something like that happening to MY kid, who also won't be able to hear things through a drive through speaker, my inner Mama bear becomes angered.
I'll be buying my shakes from another establishment in the future!